Dell Computer Corporation / Michael Dell
Advertised Free Monitor Upgrade Delivered as Old CRT Monitor

Dell Advertised the Dimension B110 on yahoo for $ 345.00 part of the package was a free monitor upgrade to a 17 inch E176FP Analog Flat Panel. I placed the order well within the due date and what I got was a old clunky CRT monitor. When I complained to the online sales rep whom I spoke to, he directed me to general customer service. There they made me wait 45 minutes before they answered and stated that they will take the computer back but I will have to pay for shipping charges. When I told them that they sent me something other than what I ordered and that they reneged on their sales offer, they hung up on me.

I called Dell returns, where some one equally rude told me the same nonsense. I finally emailed Dell Corporation's Board of Directors, attaching a copy of their Internet Offer - No Response. The next day some CS center in India called and offered me a free printer. I told him thatI just wanted what was promised on the internet advert. They said "uh ok sorry but since that was not entered we can't send that to you" When I explained the bit about the Advert and Dells responsibility to live up to its committment they either did notunderstand or comprehend and hung up-usual Dell response. I will now file a complaint with the BBB and the Department of Consumer Affairs.

To anyone reading this if you are going to buy a pc or anything related to computers, you would be well advised to stay clear of Dell. They are crooks plain and simple. I also was a shareholder and though the amount was nothing significant I sold all my shares the very next day. If Dell treats its customers this way and resorts to devious ways to make a buck then I will be darned if I purchase their shares. What a lousy, crooked, devious, slimy company.

Company: Dell Computer Corporation / Michael Dell
Country: USA
Address: One Dell Way, Round Rock, Texas 78682
Phone: 8006249897

  <     >