Control Vision
Corp. Controlvison.com Ripoff No tech support response, many weeks to get refund, lies, and excuses

Pilots beware!

Control Vision produces aviation navigation software for portable devices like the pda, pc, and laptop to be used for navigational purposes. The product is called anywhere map. Their websites are anywheremap.com, and controlvision.com. They don't tell you up front, or clearly, that the software has to be renewed twice a year at a hundred bucks a pop for subscription.

I baught their software for the pda not knowing this. It did not work at all.

After dozens of attempts to contact support by e-mails which went unanswered for close to a week, I tried to get help by phone. They want you to pay for the call out of your own pocket (long distance).

Upon getting an RMA, I returned the product for a refund at my own expense.

Each week, for 3 weeks, I checked my bank to see if the refund was sent. It never was. Each week, I'd call Control Vision Corp. To ask about the delay.

They kept saying they would run the refund request through that day, and never did. (Lies).

Then, they say "it takes 2 weeks to get a refund". (excuses)

Nearly a month later, I called again, and they had still not run the refund request through, and said they would do it that day.

I called my bank, and they still had not sent the refund. I called a day later, and they said "the refund request was sent the day before, and that it would take 3 days from the date of request till my bank registers the refund". (more excuses)

Then they tell me "there is a 15 percent restock fee".

The software they send is sent on a burned cdr disc, in a dvd box that's not evin in shrinkwrap. What's to restock?

The state of Mississippi has a prompt payment act. I wonder if Kansas has the same laws on their books. I wonder if my state's prompt payment act covers businesses not in the state of Mississippi, but do business with Mississippi residents.

Company: Control Vision
Country: USA
State: Kansas
City: Pittsburg
Address: 1902 E 27th Terrace
Phone: 8002921160

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