Hewlett Packard
Pavilion zd8000 Display Failure Twice and Weeks-Long Repair Delay

I was warned by a friend not to purchase an HP Notebook (laptop). I should have listened. Now I am attempting to warn you and anybody else who is shopping for a laptop computer, DON'T BUY HP! Turn around and run the other way. My son purchased a notebook. It worked well. So I decided to purchase the HP Pavilion zd8000.

Two days before my son's one year warranty was up, he experienced Failure: LCD no back - light / video / display. He returned is computer for repair THREE times for the same problem within two months. This process was arduous and proved to be incredibly time consuming. The 1-800 number sends you to India. The folks working in India are as polite as they can be, but there are some language differences and mannerisms which cause some difficulty. The main problem with the service center in India is that it has no more information than you can get by going to www.hp.com/support. There is no system in place for help with an escalating problem.

Just weeks before my one year warranty is up, I have experienced Failure: LCD no back - light / video / display (sound familiar?). HP has had my computer now for 13 days with no shipping date in sight. I cannot get any information when I call the 1-800 number except that they do not show a shipping date and they apologize for my inconvenience. The service center in India cannot refer me to another living soul to speak with and they have no other information. DEAD END

I need my computer for business. I use my computer for presentations in front of large audiences. I no longer feel confident with the HP Notebook after seeing what my son has experienced and now experiencing the same problem myself. Do I have two more computer failures in my future? Will it happen while I am presenting? But before I start worrying about that, where is my computer?

Poor product, poor service and poor business practice Hewlett Packard.

Buyer beware

Company: Hewlett Packard
Country: USA
Site: hp.com

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