Ebay
Ripoff has terrible customer service

So, I am fairly new to selling on Ebay. I've been a member since 2001. Recently, I was selling 2 couches, hockey tickets, some coins, and an elliptical machine. Nothing was outrageously priced and I described all items honestly. Its not like anything had much, if any, wear on it anyway.

As Im selling, I randomly check back to see if there are any new bids or watchers. All of a sudden, I try and refresh my screen and I get a message..."My account has been suspneded because I abused the User Agreement Policy". Naturally I thought this was some system error. Needless to say, it wasnt.

I've tried contacting SafeHarbor numerous times. All I get from them, when they do actually respond, are smoke and mirror answers. SaferHarbor is a joke in itself. I did get an email saying..."You need to fax us a copy of your drivers license, copy of a utility bill, and proof that I bought evrything I was selling". Oh yah, all 15 of my auctions, with bids, were closed when I got suspended.

I faxed what they had requested 2 days after I got suspended. Its been 2 weeks now. But, they have not given me an answer as to why I was suspended. I guess Im guilty until proven innocent!!! I dont even know what I did or didnt do!!!

On top of that, they suspended my father's account for having an "association" with my account. How the heck can they validate that!?! Obviously that dont care about customer service and know they can do whatever they want. And they do!!!

I thought Ebay was a great idea. I still do. But, they have a alot of fine tuning to do on their end. I have a funny feeling nothing will change. Why would it!?! That company racks in huge amounts of money no matter what Ebay users go through.

Im going to send a letter to the CEO about this. Not like she will probably read it. But, who knows.

Company: Ebay
Country: USA
State: California
City: San Jose
Address: 2145 Hamilton Ave
Phone: 4083767400

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