Symantec
Mislead Ripoff
- 07-03-2005
- 6
Immediately after renewing my Norton Anti-Virus subscription for $29.95 online I performed a virus scan. During the scan I was notified of a detectec virus and my browser was opened and logged into Symantec's website. The page where I was logged in informed me that I needed a particular virus removal tool which only cost $29.50 in addition to my already paid subscription renewal. Nowhere in my subscription policy was I informed of any additional charges for virus removal tools. Is this practice typical of software utilities providers, or have I been mislead? I have since removed Norton A/V and installed AVAST, which I assume is a reliable free service. Any advice?
Company: Symantec
Country: USA
State: California
City: Cupertino
Address: 20330 Stevens Creek Blvd
Phone: 4085178000