PayPal
Complaint process allowed no reply or tracking number request

After filing my first complaint against an internet company that fraudulently took my money, I am now filing a second complaint, against PayPal, for the absolutely dismal and frustrating complaint process.

1. I filed an initial complaint against the internet company.

2. The internet company's response was that the package was shipped and that PayPal was still investigating.

3. Like an idiot, I tried to ask PayPal for the tracking number. Because there is no way to add additional information or to correspond with PayPal, I emailed them a one-sentence email (that is all they give you room for). No answer.

4. I emailed PayPal a second time. No answer. They are just as bad as the fraudulent internet company I got ripped off by.

Finally I got a response that they are not liable for intangible goods and cannot do anything. My thought was, how can a package that was shipped be intangible?

A bitter email to PayPal's complaint department resulted in a form letter that absolved them. I never did get a tracking number.

Company: PayPal
Country: USA

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