Viscom Technology Group, Promise Technology, ShopNBC
Viscom Technology Group, Promise Technology ShopNBC Ripoff Broken Computer Broken Promises RUDE And Useless Support

I purchase the V2Premeire system from Viscom via ShopNBC on or around November 28th. The PC was sold with a 45 day return policy. The packages were shipped and in my possession on December 12.

No copy of the Warrenty for the PC was provided.

Everything worked great till 1/17 - when the PC stopped working. Contacting support—the determination was made that the hard-drive and motherboard were dead and would need to be replaced.

They refused—despite the fact that the return policy was 45 days—to swap out the tower, saying that the 45 day return policy had expired on 1/14.

Instead they ordered parts to be sent to a technition who would contact me within 10 days to fix the PC and install new parts.

After 5 day I contacted them for a status report and they said that I should hear from them within the next week.

After 14 day with no contact, I contacted support again. At this point I was referred to the Warrenty Company. They informed me that the part order had not been processed and I would have to wait another two weeks.

I again called the company and complained, asking for them to swap the TOWER. They said this was outside the warrenty coverage (which I have not received). I complained about the lack of progress and the support person became angry with me and hung up (his support badge was number 75).

I called again and spoke to another support person who was badge 013. He was more polite and promised when the batch order of parts was placed that evening—he would make sure that mine was made a priority.

Checking several days later (today) I am told no order was place for parts. I am back to square one - and will apparently not have a working PC for another couple weeks, if not longer.

I left a message with a supervisor about badge 75 and requested a call back—but no such call was ever made.

The Warrenty Company blames the Manufactor—and visa versa. Meanwhile, I have a $2399.93 piece of junk on my desk.

What now?

Company: Viscom Technology Group, Promise Technology, ShopNBC
Country: USA
State: Minnesota
City: Eden Prarie
Address: 11027 Bell Oakes Estate Road
Phone: 9523682429

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