Viscom Technology Group - ShopNBC
Viscom Technology Group And ShopNBC ripoff Zero Customer Service, Fraudulant Advertising, Why is Viscom still in Business and ShopNBC selling this inferior Product?

I, too, join the crowd! Unlike others here, my computer actually worked for most of two years before it died. That felt pretty normal until I called Viscom for help. My computer is not still under warranty, nor did I expect support from Viscom as though the warranty was still in effect. I just wanted to purchase the necessary installation CDs and ask a few questions so as to be able to get the computer fixed.

The sales department was happy to send me the Windows XP disc, for a "handling fee" of $45, and guaranteed that I would have it by 11/24/04. Based on that info, I made an appt with a technician on my day off - Friday, Nov 27th. You can probably guess that the CD did not arrive by then.

Over the next few days I tried repeatedly to reach Viscom, but guess what? Customer Service does not answer the phone. You have to leave a message - and they do not respond to that either. I tried calling ShopNBC to see if they have any leverage since they still sell Viscom products on the air, and those calls went nowhere as well.

After three exhaustive calls to ShopNBC, explaining my dilemma each time, I was assured that my complaint would be referred to "corporate customer service" and they would personally contact Viscom. That didn't happen either.instead, I rec'd a call from ShopNBC - at the phone number they knew I would not be at (I gave them numbers, times, etc) and here was their solution: they gave me Viscom's phone number. Duh... How do they think I ordered the CD in the first place? I called ShopNBC one more time, but again that was worthless. I was basically told that I could not speak to anyone in authority because there was nothing they could do.

I found that I could send email to customer service at Viscom thru their website, so I did that. I got a return reply offering to sell me a software warranty for $99. I think I laughed out loud, and I did respond that I was not interested in a warranty, especially with a company that does not answer the phone or return calls when a message is left.

Another reply from Viscom came informing me that managers do not call anyone who does not have a warranty and that they could not offer me any assistance or support.

The CD finally arrived and the technician took a look inside the tower. What a mess. He said that the construction was so shoddy that he couldn't even pinpoint the problem. We had thought it might be the hard drive, and I had purchased a new hard drive, but we couldn't even get that far in the messed up system. Pieces of the seating of the processor were missing and judging by the even level of dust over everything, they have been missing from the start. The technician was surprised that I had been able to use the computer at all judging by the looks of the inside of the tower.

There is absolutely no recourse with either Viscom or ShopNBC as they make it clear that they have no interest in customers once the purchase has been made. I am enraged when I accidentally come upon the TV channel that airs ShopNBC and I see this fraudulant practice of selling junk computers from Viscom continuing. I'm going to have to block that channel to protect my television set!

Andrea - you say you work with lawyers who like a fight. Could you convince any of them to file a class action suit against Viscom and ShopNBC? There are certainly plenty of people who have filed usacomplaints.com who seem willing to join such a suit.

I have filed a complaint with the Federal Trade Commission and will also file one with the Minnesota Attorney General when I can find the form. Any addresses for complaints to anyone at ShopNBC or government agencies would be much appreciated. I sincerely do not want to see anyone else spend their hard-earned money to support either ShopNBC or Viscom. I would like to prevent as many sales of Viscom products as possible so as to hurt them where it counts.

Lightning may very well strike in Andrea's case, but that still leaves a lot of people out of luck with both of these unethical companies who think they have no obligation to customers who pay them for high-ticket items. Let's please all do what we can to stop this - our freedoms in this country come with responsiblity and corporations who abuse consumers should get the backlash they deserve. Don't let our freedoms be wasted on such thieves and profiteers as ShopNBC and Viscom!

Starr
Middletown, Ohio
U.S.A.

Company: Viscom Technology Group - ShopNBC
Country: USA
State: Minnesota
City: Chaska
Site: www.v2premier.com

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