Vocus, Inc
Vocus: The "No Refund for You" company

After business hours on May 31, we faxed our copy of a contract, along with credit card information, to Vocus. Fax No. 301-459-2827. This was for their "Vocus Marketing Suite - Bronze - Advanced Releases w / 2 per month (Limit 1 Domain)" in the amount of $2,400.00, to be charged to our credit card over 3 months @ $800.00 per month. (They added $66.00 tax to the first invoice #74839, Sales Order #66304. NOTHING was mentioned about our having to pay an additional $66 per month in sales tax during our negotiations.)

They also sent us an invoice #74840 for July's payment in the same amount, $866.00.

They ALSO sent us a copy, dated Friday, June 1, of PayPal's "Perform Transaction - Result" showing "Transaction ID VXHA9B836E75, Authorization Code 00492G" in the amount of $866. This was—supposedly—done on their PayPal account (number not shown on receipt). Status was "Approved".

The next day, I received a call from one of Vocus' competitors who warned me that Vocus would do nothing for us, promotion-wise, and he urged me to exercise my "3-day right-to-rescind" the contract.

I did a number of internet searches and did find others for whom Vocus had "done nothing" and one very disturbing legal issue regarding children and their sales director.

At 1:39am on June 3rd I sent Vocus a letter exercising my "3-day right-to-rescind", demanding a refund of any monies charged and rescinding my approval of further charges. I also called PayPal this morning, June 4th, regarding "Transaction ID VXHA9B836E75" (I had to speak to a live person to get the issue understood.)

The PayPal agent told me that "Transaction ID VXHA9B836E75" was NOT a valid Transaction ID Number. So, that "receipt" sent to us from Vocus was a FRAUDULENT DOCUMENT, probably sent to us so we'd feel comfortable with our dealings with Vocus.

I demanded our money back and that no further charges be made to our card. I got an email from the salesman saying that they didn't give refunds... So we are proceeding with our credit card company to do a chargeback.

If anyone would like, I will email you a copy of Vocus' fraudulent PayPal receipt. Foodstr22 (at) spamcop.net (remove the brackets and use the real @ symbol)

Bruce Hopkins
http://www.internet-grocer.net
903-356-3917

PS - Vocus' actual details are:

Vocus, Inc.
12051 Indian Creek Court
Beltsville, MD 20705
301-459-2593

Salesman's email: rymartin@vocus.com
cc's sent to: fmoghis@vocus.com
bhayes@vocus.com

Company: Vocus, Inc
Country: USA

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