Overstock.com
Rip-off company is strictly black and white with their policies. Poor customer service

I placed an order with this company 12/18/04. I typed where to send the order to which was different than my address as this was to be xmas gifts for the grandkids. I selected Paypal and paid. The receipt from Overstock said mailing address was my address even though I wrote my grandkids address on the order form.

Right away I contacted customer service (had to use live service because their phone was out of order) so I could get the shipping address changed. The person said no can do. I said ok, then I want to cancel the order and reorder it to the right address, same response from the person. The call ended but I was still confusd so I called again. This time the person who answered said only Paypal could change the address and to call them to correct it.

I called Paypal and waited 30 min. Only to be told by paypal that they didn't understand why Overstock would say such a thing. So back to Overstock I go and reexplain for the 4th time what I needed to do. Finally this person explained their policies on Paypal that when ya pay with paypal it can only be sent to your address. I said well then modify the order simple as that. She also said no can do. I didn't want to cancel the order for God's sake. I just wanted to modify the address. I then asked her to show me on the site where the policy re Paypal was located so I could read it. She put me on hold for approx. 20 min. It must have took her that long to locate this policy! I then got to read it. She also said oh and at checkout it is spelled out.

Well, unfortunately I did not read the fine print. I have ordered from other companies using Paypal but they sent the orders to other addresses besides mine so it didn't even dawn on me this would be a problem with Overstock. I was told that I would have to send the 2 boxes back, pay for shipping and that there is a restocking fee of 4.95 per item!!! Oh and I won't get a credit to my e-bay acct. As they just don't do those kind of things. I get a store credit - woopie. From what I been reading those store credits are not user friendly.

I use the internet all the time to order from many companies. This company is by far the worse company I have never dealt with. I get the feeling that if this company does not change their horrible policies that they will not have any lasting power. It's all about the O, how about it's all about ripping people off!

Company: Overstock.com
Country: USA
State: Iowa
City: Cedar Rapids
Address: 4520 20th Ave. SW

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