Overstock.com
Deceptive Business Practices

I visit xpbargains.com frequently to check on deals. I found a link for 8% off an order at Overstock.com. After clicking on the link, I was redirected to Overstock.com whose website acknowledged the 8% off coupon. It specifically said that the 8% would be discounted at Checkout. I bought 2 pairs of shoes. When I clicked checkout, it indeed showed the 8% off on both pairs of shoes. On the final page, the discounts came off, it seemed strange but since the earlier page had said that the 8% would be applied at checkout, I proceeded to enter my shipping and credit card info and submitted my order. The confirmation page showed that I was charged the full amount. Sensing that something was wrong, I called Overstock.com at 800-THE-BIGO. The representative explained that there was something wrong with the coupon and that he would fix it. However, he would not be able to credit my credit card even though I had placed the order only moments before. He said he could place a credit on my account at overstock.com which would be applied to my next order. Unhappy but unable to really do anything else, I accepted this.

Today, I received in the mail a link for $30 off of a $300 order at Overstock.com. I had some purchases to make for Christmas and decided to use this and redeem my paltry $6 that should have been credited to my account. Well the $30 coupon showed as a discount but once again, the system showed the full amount at final checkout. The system also did not show any credits that would be applied to the order nor did there seems to be a way to apply any credit. Once again I called overstock.com. They explained that the "credit" that I was supposed to have received was in the form of 2 coupons. One for $2.95 and one for 8% off $1. While this was not what they had told me before, they further said that only one coupon could be applied at anytime!

My contention is that if they say something, they should stick by it. My discount, a measerly $6 should have been applied to my original order. If they made a mistake on their end, they should credit my credit card for the amount promised.

I really don't much care about the $6 but I wish the BBB to post this complaint where it sees fit to make sure that other consumers do not fall prey to the shady dealings for this internet business. If overstock.com wishes to reimburse me for the $6 fine. More likely as not, they will blame it on the inability of their system to handle the transaction.

Personally, I'm exercising my right to take my business elsewhere and I don't plan to ever use this business again. I also plan to post this on my web site and as many others as possible.

Francis
Menlo Park, California
U.S.A.

Company: Overstock.com
Country: USA
State: Utah
City: Salt Lake City
Address: 6322 South 3000 EastSte 100
Phone: 8019473100

  <     >