Network Solutions
Advice to delete billing info after auto-renew and missing refund

Network Solutions auto-renew kicked in 4-5 months ago. Delete your billing account info to make sure it never gets you. They say you can call to opt out, but deleting is a good extra step.

I switched providers and they claimed they were refunding me. That was 12-16. By the 20th there was still no refund on my PayPal account (the same account they pulled the funds from), and I filed a dispute. After 8 hours of hold times, they were "researching" why I had not been paid (12-26).

A Network Solutions supervisor gave me an invalid transaction ID for the "refund," and the PayPal Resolution Center says it does not exist. They looked into the Network Solutions PayPal account and could see no refund going to me, not even a pending one. On 12-31 the PayPal dispute process ended, found in my favor and paid me what I was owed. Network Solutions still claims that it was "resolved" by them.

So if they claim they refunded you, better keep on top of it, because you probably have not been refunded. I will never use these people again. I changed my account info to anonymous info since you apparently cannot have your account deleted for a year, and I changed my email so it goes to a null address.

Company: Network Solutions
Country: USA
Site: networksolutions.com

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