Groupon
Money Back Guarantee Refused After 60 Day Offer Window

Groupon lures consumers with "half price" offers and a very "simple" money back guarantee. I bought a half-price offer not realizing that I had less than sixty days to take advantage of the offer or I would lose the promotional value (not my original investment). I tried to invoke the money-back guarantee and Groupon repeatedly refuses to refund my money. Many of the half-price offers are not actually half-price (especially services where a company offers similar deals to new customers).

I told Groupon that the window (around 60 days) was shorter than any deal I'd ever seen and was shocked that it had already expired. Too bad - I failed to read the "fine print." They also use an annoying trick where you buy something and you have to wait at least a day — that keeps many more customers from actually using their Groupon. It's no accident that Groupon's stock price has lost 66% in value over the last 15 months or so.

In my opinion, the best solution is to avoid Groupon and you'll avoid unnecessary impulse buys and the predatory "gotcha" practices.

Company: Groupon
Country: USA
Site: groupon.com

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