International Drug Mart
Defective Medication

First let me say that I have been using International Drug Mart, located in India, for years and have been very pleased with their service and products up until now.

I received an order of a long-acting form of Metformin.By definition such a medication dissolves slowly as it passes through the body. My product is a tablet so compressed that it passes undissolved through my body releasing little or no medication. This is a fairly common risk in pill making which requires testing to uncover.

The pill cannot be split manually and only can be "opened" by chewing (awfully bitter) or with a hammer. I did a common acid test, placing the pill in a glass of water with a teaspoon of citic acid. 24 hours later it had not dissolved at all, but I was able to split it manually. I left the two halves in the water for 4 days and they still had not dissolved at all.

I complained to the company twice online and was assured automatically both times that they would answer me within 24 hours. Days later, they have not. I do not like telephone contact or I would have called them, but their online contact option should be adequate and I am being ignored.

Since I have no recourse, I am chewing my pills until I receive a substitute supply.

Order #IDM1209061145W on 09/06. GLYCOMET SR 500mg.

They have my email address on file. I want to be emailed, not called. My order number identifies me.

Company: International Drug Mart
Country: USA

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