Meaningful Beauty
Customer Service

I have used Meaningful Beauty for over 7 years... Never had a problem until December... I was suppose to get my 90 day supply and never received it... Called customer service was told it was sent out and the last place it went was W VA post office... Never made it to my house... Was told they would send me a new 90 day supply and an affidavit that took another month to get both of them. Thought things were fine until it was time for the next 90 day supply checked the status and saw my account was inactive... Called customer service was told the credited my account too many times and gave me too many free products. They fixed my account... When I just checked my account again today 8/29... Guess what account is inactive again... Called customer service spoke with Mary she told me I had too many credits to my account and too many free products and that I was no longer a client and that I would have to start all over and would have to pay the higher prices for my kits... Well guess what I blew up and told her give me a supervisor... Spoke with Doug and he got my account fixed... I HOPE!!! I told him this has been going on since December... Told him this isn't my fault that the company needs to get this taken care of or I will cancel and write a nasty letter to Gunther Renky about the horrible experience I have had since the loss of a kit (it wasn't my fault) that it never left the W VA post office... I love the products but the customer service department leaves little to be desired... They are the worst I have ever dealt with and I feel like I was called a liar when I told them that I never received the kit from December!!!

Company: Meaningful Beauty
Country: USA
State: Maryland

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