Aetna Insurance
Medication Authorization Delayed and Supervisor Request Refused

Trying to get my medications certified, for spinal cord injury. It has been over a week since Aetna received authorization from doctor, but they have sat on the authorization.

Because of their slow response, I am paying out nearly $100 every 4 days for medications. When I called, spoke to a woman who was busy talking to her neighbor, did not listen to what I said and I had to keep repeating myself, over and over. When I asked for a supervisor, I was refused and heard the rep joking about refusing the supervisor to her neighbor.

This is an expensive and ridiculous situation. If an insurance company does not care, then we have bigger problems than not having insurance, we have insurance that won't take care of the people that pay them.

I have filed a complaint with the KS Insurance Commission, who I am hoping takes this seriously. Insurance companies that are heartless and rude are becoming par for the course, but to have to deal with rude and arrogant reps is just unacceptable.

Do not use Aetna for anything, health, home, car or personal. They are rude, uncaring, unresponsive and simply poison.

Company: Aetna Insurance
Country: USA
Phone: 18884668857
Site: aetna.com

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