Advanced Insurance Brokerage
AIB Horrible Customer Service. No Follow up. Not Trustworthy

I was online and looking for a health insurance plan for myself and my family. I received a call from David Zamani, a health insurance agent working for Advance Insurance Brokerage, saying that he could help me. He appeared to know what he was talking about, and I bought a Humana plan from him on the spot. He required me to give him my billing information right away. I thought this was normal, so I did.

My plan went in force about a month later, but I was charged RIGHT AWAY and then DOUBLE BILLED. Shortly later, I started seeing Fraudulent Charges on my card. I spent the next two months making two calls a week and NEVER RECEIVED A CALL BACK from David or anyone from the agency! It led me to believe that ALL THEY WANTED WAS TO GET MY MONEY! And I had no idea where these fraudulent charges were coming from, "I still dont." Once I finally was able to get in touch with David, he gave me Humana's phone number and said "There is nothing I can do for YOU."

Where is the customer service? Why was i double billed? I can't prove it, but it's very weird that my debit card started receiving fraudulent charges after signing up for this insurance policy.

I tryed calling the Better Business Bureau of Florida and file a complaint, but they did not have an account. WONDER WHY?

I WAS FORCED TO CANCEL MY DEBIT CARD AND MY INSURANCE POLICY and go through another agent who has a more hands on approach to helping their clients.

I would highly reccomend you avoid this agent and brokerage!

Company: Advanced Insurance Brokerage
Country: USA
State: Florida
City: Brandon
Address: 1463 Oakfield Dr
Phone: 8133695130
Site: advancedinsurancebrokerage.com

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