Eye Doctor's Optical Outlet
All around terrible! - lens installation and customer service
- 05-02-2012
- 10
The gulfview mall location in Port Richey is horrible. 1st after eye exam and dilation I was overcharged because I couldnt see invoice for hours after. That was resloved after a while but still not happy about attemtedover charge. Then glasses came in and thet were installed with 1 perfect lense and 1 lens sticking out almst 1/4 inch, returned glasses and they said they would investigate. That came to letting it sit fot 10 days and not calling me back, I called and was given options of get glasses and $49 refund or buy their glasses or they can send them back to lab to see if they can fix it (that should have been done 1st) but after a few lies to my wife and excuses and contradictions, thet are arrogant and unqualified and WILL try to upsell at every turn, Sarah the manager will lie and wanda will be spiteful. The area manager Ms. Gonzalez will not return your call as we asked for her to call 10 days ago and after 3 voice mails no call yet, so bottom line is 3 visits, 1 refund, defective glasses and still no resolution after 3 weeks. Stay away!!! 1
Company: Eye Doctor's Optical Outlet
Country: USA