Urban Active
Unauthorized use of debit card. Criminal & deceptive practices part of their business

I was considering a 1 year membership at Urban Active & gave my information to the "sales person". He explained some terms of the contract containing my info. I tried to read the contract & it seemed confusing & did not reflect the information given to me verbally. The "pitch" was explained to me by several employees stressing the contract was just a formality.

I opted not to sign the contract & did not authorize the use of my debit/credit card for a membership. Urban Active charged (stole) money from my account until I cancelled the account. This went on for 2 yrs & 8 months. My bad for not cancelling it sooner! I had numerous conversations with employees & "managers" via phone & in person who stated they would look into it, call me, check this that & get back...

One of the last times (Feb 1) I asked for a copy of the contract a "manager" said I signed, I was given a copy of an unsigned document with my info. I pointed out that I had not signed it & the very rude woman calling herself manager started arguing & insulting me -no name badge on & refused to give me her name. For the sake of a possible solution I filled out a "Ky membership cancellation form". Now I get calls saying I'm behind on my membership fees. It's hard to believe that a business continues to function like this.

I really hope that a class action suit will help to change their practice or shut them down. I have several follow up projects going & this is getting time consuming. If I behaved this way I would be in prison for forgery, fraud, theft to name a few. Is there a law suit in which I can participate? Thank you to those who have shared their similar experience. Those thinking about joining Urban Active beware & do not give them any financial info no matter what they say! Thank you for letting me vent!

Company: Urban Active
Country: USA
State: Kentucky
City: Bellevue
Address: 119 Fairfield Ave
Phone: 8599572700

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