CVS Caremark
Terrible customer service, pathetic claim procedure

OMG, where do I start? I filed 3 paper claims for a prescription that would have reimbursed me a measly $35.00. I have been speaking to reps, supervisors and incompetent people who cant seem to communicate with the paper claim people and the processing people, and their best answer is " I dont know" when you ask the status of the claim. I have sent it all to a rep in San Antonio, apparently a big wig supervisor who has yet to call me or email me like I have requested. I have left phone messages to supervisor: Diana Barbosa. Is there such a person? That is what her voice mail calls her. Then I call and talk to Euginia who actually emailed me, and now her emails are getting bounced back as a failure 2 days later. I wont give up until I am deemed the biggest pain in the butt, or until I have my claim is paid, as it should be. I have a right to file my claim and get it paid for. This company must be a great example of the biggest scam out there. Stay far away from CVS caremark. They are the worst at customer service and dragging their feet when you have to file a claim. It has taken 4 months since I have filed this, and it is still not resolved. You also wont ever find me in their drugstore either, ever again. Word of mouth is a powerful tool, and they should not underestimate the power of social media and the internet. I hope the company sinks like a ship to the bottom, which is where they deserve to be.

Company: CVS Caremark
Country: USA

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