Iherb.com
Never received shipment

My order, dispatched on November, never arrived. Iherb standard answer says that they doesn't take care of missing orders and don't give the money back. This is the first time in my life that a e-shop doesn´t give me a refund or send my items again (even with non-trackable shipments). It isn't an issolated issue and it's not just about my country post service as they said to me. If you take a look at Iherb facebook wall you could check how many people haven't received their orders, so obviously there´s a problem. Customer Service Department only send standard answers (if they send them, not always happen). I do know that sometimes they give somebody a refund. I´ve asked them about this but they don´t say anything. I don´t know why should I have less rights as a customer just because I buy via internet.

Company: Iherb.com
Country: USA

  <     >