Kool Smiles
Incompetent Staff

I'd a scheduled appointment at Kool Smiles going back six months. They robo-named my house often to verify the visit and also the calls really extended despite I established the visit once having a live individual on the other hand having a robo phone. The actually sent to receiva a verification. Evidently, they function mainly medicaid individuals and also the "missed visit" price is large. I came to my kid's visit promptly, having a vaild Humana Dental Insurance card, my child and my checkbook. The visit was at 5:00 P.M. I closed in, offered my card and also the woman in the table mentioned that she didn't possess the card in her document. She'd finished a "confirmation" using the insurance card of my former company. That which was thus disappointed is the fact that I'd provided them my new insurance info twice, once at work in Februray and again per month just before my visit. The woman in the table stated she had a need to send-up the brand new card to become confirmed. This top desk woman subsequently quit work at 5:30 P.M. At 5:40, I contacted another woman in the table and requested when my kid could be observed. She stated she'dnot obtained a certification back from my insurance provider. I named my insurance provider straight plus they were prepared to send the confirmation towards the workplace however the table woman stated that wouldn't function - that her Kool Smiles confirmation location was shut. At 6:00 P.M. I had been educated they were final which my kid wouldn't be viewed that evening. Between arrangement, finding there, waiting driving house - I lost three hours of my entire life that I'll never return. If anybody on the earth may clarify why a mom by having an on time kid, a scheduled appointment, a legitimate insurance card that Kool Smiles requires along with a checkbook is rejected to become observed I'd prefer to understand. The amount of mess is incredible. Have a look at their "Quality Statement" on the site and find out how they glaze over their grievances received. Great publicity and vibrant shades on the site as well as in work just move to date. I'm also calling my advantages division and Humana dental to tell them how badly my kid and that I were handled. To increase all this, my kid has autism, and started to cry within their workplace and was inconsolable about the thirty-minute trip home when he recognized they'd not see him.

Company: Kool Smiles
Country: USA

  <     >