United Healthcare
United Healthcare Denial of Benefits

The following is an expression of my right to Free Speech, protected under the First Amendment of the Constitution of The United States of America, It is the opinion and property of the author and is for entertainment purposes. As such it should not be considered actionable by any parties mentioned herein.

Policyholders, BEWARE of this tactic.

My daughter suffered a muscular injury due to sports. Went to see our General Practitioner, an M.D., who diagnosed the injury and ordered physical therapy. UHC authorized 8 PT sessions. We used 3 as most of the therapy involved out patient exercises. My daughter raegrivated the injury several weeks ago and we went back to the therapist, who wanted to start seeing her 2x / wk. UHC authorized only 2 visits (our original authorization for 8 visits had 'timed out').

I called UHC for an explanation of their denial of benefits (each family member has 40 physical therapy visits per calender year as a basic benefit), and was told by a level one representative that UHC submits such claims to the AMERICAN CHIROPRACTIC ASSOCIATION for approval, and based on the ACA's assessment, UHC was authorizing two visits.

Company: United Healthcare
Country: USA
Site: uhc.com

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