Cal Spas
Dishonest ripoff scam mis quotes of prices

Cal Spas sales rep Rick Martinez lied and mis quoted many items and prices as he sold my wife and I a spa last July at the Orange County Fair. One big problem that I am still having is getting refunded on an unnecessary CRANE expense. Rick said I needed 7'6" height clearance and 42" width clearance to get the spa into the backyard.

With the spa on a dolly it didn't clear the height on my front overhang. Cassandra at Cal Spas delivery at first was helpful after telling her my ordeal, but turned stubborn and unresponsive as I tried to clear up the CRANE expense. I was QUOTED BY CASSANDRA the price of $105 PER HOUR with a 2 hour minimum for a crane that I shouldn't have needed in the first place. Bill at Bill Bouska Crane Service charged me $300 for another type crane. Supposedly, there are different types and sizes.

I paid the $300 and regreted doing so eversince. Five months later after numerous e-mails and phone calls, Joy, a customer service manager calls me. She informs me that there is nothing that anyone can do. She also states that if I subtract the $300 from my final payment that all finance charges will appear. This is bogus! Cassandra & rich should be fired and find work that does not involve the public! I think the company is just a big scam!

Company: Cal Spas
Country: USA
State: California
City: Pomona
Address: 1462 East Ninth St
Phone: 9096238781

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