24 hour Fitness
Unfair, selfish, bully, narcissistic, mean

I purchased a lifetime membership in 2006 from 24 Hour Fitness. When I received my membership card they spelled my first and last name wrong. I asked them to fix it because I have a tendency to lose my card. They agreed and made a copy of my driver's licence. My new card had the same wrong first and last name. I eventually lost both cards. They normally send me a paper in the mail to renew my membership every year. I didn't receive my renewal notice last year in 2010. They did however call me in September. I said because it's a recession and I don't know if it's really 24 hour fitness or someone pretending to be them to get my credit card information if they can send me a paper in the mail. I waited about a couple weeks and I didn't receive anything. I went to 24 Hour Fitness to pay and they couldn't find any of my information on the computer, not my name, phone number, or address so I couldn't pay my renewal fee. My husband called their 800 number and they couldn't find any of my past or present information on the computer. I went to 24
Hour fitness on April 8 when I found my card. They said that I no longer have a membership and to call 24 Hour Fitness. I called today on April 18. They said that they cannot reinstate my membership because it has already been terminated. I explained to them that I couldn't pay at the 24 Hour Fitness location because they weren't able
to find my information through my name, all the addresses I had since the start of the membership, or the phone numbers I had. There were times when I didn't have my card, they couldn't find me in the computer, and I couldn't use the gym. I spent around $1,000 for this lifetime membership. What I want is for them to change my name like promised,
have my information able to be looked up in the computer at the locations in case I lose my card again, to let me pay for my renewal, and to reinstate my membership. If not, then I want my money back that I paid them so I can get a membership somewhere else.

Company: 24 hour Fitness
Country: USA
Phone: 8002240240
Site: 24hourfitness.com

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