Mothernature.com
Deceptive and Fraudulant Trade Practices

Well so what can I-say whilst the remainder of you'venot previously mentioned within your grievances. To sum it-up I'd recommend to remain from the corporation and its affiliates. Not just are their methods misleading but additionally deceptive aswell. I bought an incident of Arnica solution for my company and many incenses packages. The requested was prepared on 3-7-11 and was suppose to become delivered out that evening. The records clearly suggested the cargo was delivered out 3-7-11 yet I did not receive delivery verification because they therefore stated by mail. Per week later I become increasingly worried since I have didn't have products at hand. I attempted to get hold of them by their 1800 customer support range. To no avail the CSRis declined or didn't provide me delivery info on my requested therefore I was compelled to adhere to delivering a through their automatic mail program. Not just was this a laugh because no body bothered to reply but was a waste of time. Two times of ready from 3-13 to 3-15 (excluding Sunday). I submitted another demand about the 15th at night. Though it says that somebody may react to your e-mail in one single support time. I determined no body would return to me and so I named their 1800 number again. The very first CSR mentioned she didn"t have info on the purchase and also to make use of the mail program. I indicated I needed to talk to a or boss she stated she'd defeat my quantity which somebody must call-back in five to fifteen minutes or even may be over the following morning. Each time I requested to get a boss I had been informed they were in a gathering or unavailable. After being lead around on the lead I chose to do look for another quantity for mothernature.com. They are also a internet of vitanet.com. I also discovered lots of complainants out of this site aswell. I considered to myself excellent, today below comes the trouble. I came across various other figures but same requests to visit the e-mail program. I'd enough waited to get a csr to solution subsequently required a to consult with. She questioned me what my issue was and that I informed her twice what it had been. She was really patronizing in her tone and excessively rude how she resolved my issues. She explained used to donot require a supervisor to provide out delivery info which was a CSR's work. I informed her well you have to do your work then not? Additionally since I have submitted another demand about the 15th via mail about the standing of my purchase my mail got transferred towards the base of the heap for evaluation. She reported that she'd 24 pages of emails to undergo. I told it was not my issue which she yet others had a need to do their work efficiently. Evidently she didn't like this reaction and got angry. She advised me that my cargo was nevertheless in the factory also it hadn't been delivered whatsoever. What exactly she was informing me that my bundle was expecting cargo for almost 8 times? I informed her just how much longer was I likely to delay on my purchase because after I currently taken care of it. She said she did not understand. I informed her it was inexcusable and that I desired to stop my purchase. The CSR mentioned that since my order was prepared and delivered towards the factory I really could not stop my purchase. I had been like yes you are able to and certainly will I would like to talk to a director or boss. The CSR stated she'd deliver me out a delivery confirmation via mail when she investigated why the bundle wasn't sent. She extended to claim with me and that I informed her there is no stage in fighting to merely send me to some supervisor. I acquired a voice-mail and also have yet to listen to from that supervisor but did get a mail from the tatiana AT maturenature.com however.

Tatiana writes:

We're not usually in a position to stop your order when it's been delivered to the factory for running however the factory could stop your purchase.

I also posted a reimbursement request towards the sales division for evaluation and acceptance. Your reimbursement is likely to be prepared within the purchase by which it's obtained from the sales office. Please enable 1-2 billing cycles for that credit to look in your charge card record based on your lender.

I replied back with this specific:

Tatiana,

You Have have to be joking me one or two payment cycles? It will consider on average three to five business days to return money. You are showing me that it'll consider one or two weeks before I'll visit a credit on my bank record? It might be only $54.54 for you but that is my hard earned cash and I'd like it back OR you deliver me what I've requested. I anticipated an item that I paid-for in sophisticated to become delivered once the organization claims it had been, not following the reality. That's why I required that my purchase be ended because of discovering it's yet to become delivered and also to insufficient customer support and evidently today insufficient treatment.

Also within the records it mentioned my purchase was delivered along with a delivery verification have been delivered to my current email address (that we never obtained a delivery quantity). Therefore today you are showing me it is about the pier in the factory however in limousine? That's actually 8 business days my bundle hasn't been delivered resting in a factory. If there is a wait in delivery I'd had recognized your organization misinformed me around the use aboutis of my bundle. The purchase records mentioned it had been delivered and prepared. That was the thinking of discovering where my bundle was. I had been concerned about some friend taking my bundle, being shipped elsewhere or advantages or Fedex not providing the package at my area whatsoever. That's real dishonesty in your businesses component. Back-order, imminent I'd had claimed not a problem. Just like long when I was stored within the cycle and so I might consider my package.

This all might of been solved on Friday or Wednesday if somebody might had answered towards the demand I submitted on Saturday by mail. To no avail I acquired no help and so I named customer support then I get delivered back towards the contacting program. That's why I submitted another demand Wednesday evening and at that time I had beennot also happy. Additionally your CSR mentioned that she'd something similar to 24 pages of emails and that I should not of submitted another demand since it was positioned on the underside of the heap? Actually, undesirable plus you have to repair the body and just how you cope with clients which have previously placed orders. People no further wish to cope with the organization attitude to do business. A doesn't represent so what can be discovered in a of moments via a live discussion. Sadly I'd to need a boss or perhaps a manger before your CSR offered me info on the purchase. Your contacting program is lowering edges and it is not efficient. You're losing company.

Out-Of all of the decades I've bought items from your own organization it has been the worst experience. What happened? Your organization was previously quick and effective at shipping out items and that I never had any grievances so far. I visit lookup another quantity for customer support this morning and find out a lot of grievances via the web. Obviously its frustrating to express minimal discovering in regards to a business I loved using the services of today includes a large amount of grievances comparable or even precisely what I'm going through.

I'll make sure that guy massage practitioners, chiropractors and customers (that we have known previously) understand of my poor experience.

Please ensure that you need to do move this onto your boss and supervisors. The possible lack of customer support or treatment has dropped still another MotherNature.com client.

Suzan

In a note dated 3/16 1:19: 02 P.M. Pacific Daylight Time, tatiana produces:

You might want to re-read the info since there is no restocking charge on an order that's not really been delivered, that's in mention of an order that's delivered for no cause.

Your purchase has been returned on Friday of the week.

In the event you need something more please simply let's understand,

Thanks

Enables you to know easily get my reimbursement back asap or not.

Buyer Beware

Listed Here Is the offer: If anybody has already established issues with the corporation move tot he FTC (Federal Trade Commission) or your attorney-general to protest. Won't back. It is you cash! You deserve to really get your item when guaranteed or perhaps a complete return instantly! Our income does not visit businesses that not worry about their clients and only worry about their main point here. What mothernature.com did to others and myself are fake and misleading. They undoubtedly deserve to become go out of company. Negative news gets around quicker than good information.

Yes, mothernature.com may have inexpensive rates but could it be worth the crisis to consider that opportunity? Consider it before you purchase from their website.

Company: Mothernature.com
Country: USA
State: New York
Site: mothernature.com

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