Gwinnett Medical Center - Duluth
They say they're in-network... But not the doctors

I took my wife to the emergency room because she was having extreme pain in her ear, which was due to a torn ear drum.initially, the doctor that saw my wifedid a quick check and diagnosed it as an infection. We told him that she was hearing a hissing noise all the time and that's usuallyconsistent with a torn ear drum. He looked again and confirmedthatit was indeed a torn ear drum. I didnt think much of it since doctors are human too and can make mistakes.

I had already known that Gwinnett Medical Center was an in-network provider and felt confident that my insurance would take care of everything. A few weeks later, I get a separate bill from that doctor. I called my insurance company and inquired about this. They informed me that the doctor is not an in-network provider. Gwinnett Medical Center is an "in-network" provider but they use contract doctors that are not "in-network". I calledthe billing department of GwinnettMedical andall theycan tell meis work it out with my insurance company. I dont understand this. My insurance companydidwhat they're supposed to do and payed what was supposed to be paid. GwinnettMedical is the onethat misled me. If Igo into an "in-network" hospital, I shouldn't have to worry if the doctor him/herself is"in-network", especially since this was an emergency situation.

Now my wife has her first blemish on her long and perfect credithistory since they sent this account over to collections. Iwill avoid doing business with this hospitalunless it was a dire emergency.

Company: Gwinnett Medical Center - Duluth
Country: USA
State: Georgia
City: Duluth
Address: 3620 Howell Ferry Road
Phone: 6783126800
Site: gwinnettmedicalcenter.org

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