Kaiser Permanente
Incompetent

In December I was admitted to Kaiser's Fontana Hospital for surgery to remove a cyst/tumor. They were going to do a biopsy on the material removed to determine if it was cancerous and what treatment would be necessary going forward.

Two days after the operation I was told that they had been unable to do the biopsy because they had lost the specimen. The Surgeon assured me that he was 80% sure that the material was cancerous and that I would be treated/monitored accordingly.

Fortunately, I've just joined Medicare and can easily get away from Kaiser, I hope.

In response to another report on this company; they do have an Ombudsman, but he works totally for them and is in no way impartial.

Company: Kaiser Permanente
Country: USA
Site: kaiserpermanente.org

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