Aspen Dental
Pressured into x-rays and billed at non-provider rate after insurance paid

I went to Aspen Dental for an emergency treatment (bridge reattachment) and the dental tech immediately dragged me into the x-ray room even though I kept insisting I did not want x-rays taken. She kept saying - "go ahead, they're free". After the procedure I was told by the sleazy Office Manager that my insurance would not pay for the service, so I had to pay up front. I agreed, because I really had no choice. Then they tried to bill me for the x-rays as well.

Imagine my surprise when I got my insurance benefits statement and found they had submitted the claim, and been paid by my insurance company, but were still billing me at the higher non-provider rate. Called to complain, was told they'd call me right back, still waiting.

Company: Aspen Dental
Country: USA

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