United Healthcare
Costomer Service Nightmare

Our criticism is against United Health and just how they cope with customers. I've logged-over 5 hours of phone conversation with Combined Health in a 2.5 week interval (from 4/20-5/6). I've been misinformed about info in my own consideration and am angered with UHCis Treatment Coordination Division, Appeals Division, and Advantages and Membership department.

United Health must enhance both its style marketing system, which makes it simpler to understand in one division to another and never have to replicate all the same original customer info, also it must enhance the quality of the customer support brokers, equally when it comes to their conversation abilities and understanding of UHC's system.

Company: United Healthcare
Country: USA

  <     >