Thermospa
Poor customer service

Today is Feb. 17 and Thermospa charged my credit card on Jan. 12 for a replacement pump that they ordered for us on Jan. 8 and we still have not received it. Yesterday when my husband called to find out where the pump is their customer service rep. Told my husband that it's only been a month or that maybe we should winterize our spa.in the middle of the Winter!!! Did she just get off a boat? I think I'm going to call Richard Blumenthal at the CT State Attorney's office because I don't think a business can charge your credit card until the product has shipped. This is not our first problem with their customer service dept. I would recommend buying a spa from a smaller outfit that can handle any problems that come up in a timely manner.

Company: Thermospa
Country: USA

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