Kroger
Kroger Pharmacy New eRx System Slows Wait Times

My sister is a pharmacist at Kroger. It seems the Kroger phamacys are under going a software change to their computers and everything is new. Not only new, but out dated, slow and cumbersome. Even if you have the best knowledge of the system it still is setting the pharmacy's back light years... My sister can fill an rx at her ndc store with the usual wait time of 30 mins. I think her store does about 700 rx's per day. That is a good wait time. I just read on Kroger's complaint page of the wait of 2 and 1/2 hours for an rx. That is sooo sadd... Its because of this new eprn system that sucks for busy stores. Its absolutely the worst setback Kroger will ever see. I am in the busiest pharmacy the company, and all those around us, I have yet to hear a positive comment on the eprn system. Pharmacys shut the gates for 2 hours to catch up, and stay 2 hours past closing to catch up. Double the staff which adds hours to payroll, triple patients wait times. I ask you what is the advantages to the eprn system?

Company: Kroger
Country: USA
State: Ohio

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