Massage Envy
Massage GREAT... Contract BEWARE! Las VegasMassage Envy

I have to agree with the poor business practice, I signed up for a 6 month contact after my first massage (which I loved), I asked the right questions (burned in the past from contracts) wanted to be sure that when my six month contract was up that the contract was over, no tricks or hidden clauses. I was assured at that time it was over at the end of the 6 months, NOT, my debit card was charged on the 7th month. I called and was assured it wouldn't happen the following month.instead of a refund I said I would come in to use my free massages that I didn't get to due to new job and holidays. This happened again on the 8th month and again on the 9th month before I was finally told I had to come in to sign a cancellation form or they could fax me a copy (never received by fax) so I went to cancel my membership in person, received my refund, when the lady behind the counter preceded to tell me that my contract says when my 6 months were up, that I would still be billed until I came into sign the cancellation paperwork... I asked her how come I wasn't told this when I repeatedly asked about the contract and how many people read the fine print for a massage company. She did apologize for the miscommunication on their part. Oh, I lost my free massages also once I signed the cancellation paperwork. So, all I can say, always beware of the fine print in contracts. Massages were GREAT, contracts BEWARE.

Dissapointed
North Las Vegas

Ea
N Las Vegas, Nevada
U.S.A.

Company: Massage Envy
Country: USA
State: Nevada
Address: Decatur Blvd Las Vegas Nevada

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