Massage Envy
Losing prepaid massages following cancellation

In March I informed Massage Envy that I would not be renewing my one year membership in May. My main concern was that the automatic monthly debits stop in May and how my unused prepaid massages would be handled. I was told that I needed to sign some paperwork that day. I was told that I had prepaid for the massages, they were mine, and I could use them whenever I wanted to. Because they were so helpful in answering my questions I left there feeling very good. Yesterday, I called to schedule a massage. I was told that I was no longer a member and that my prepaids had expired. I asked to speak to the manager. He informed me that the paperwork I signed clearly stated that I only had until June 1st to use my prepaids. He offered to send me a copy of this so I'm guessing that it was somewhere on the paperwork. The paperwork and what they told me were in total conflict. Needless to say I feel totally cheated and tricked, I would have used my massages that I had paid for if the manager in March had not told me I could use them anytime. Don't believe anything they tell you, read every bit of the small print.

Company: Massage Envy
Country: USA
State: Georgia
City: Lawrenceville
Address: 1860 Duluth Hwy

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