Natural Source Store
Being charged for product after the trial period

I requested a free 14-day test of the item, "South Beach Grin", teeth whitener, when I noticed a recommendation on yahoo.com about how exactly excellent the "free" test product was. I'dnot obtained the merchandise before 3 times following the 14-day test to stop the "membership" using the Organic Resource Shop. At this time, I named their customer support quantity (954-237-2690) and informed the csr (Kevin) what I required which used to do not anytime sign up to get a complete membership. I obtained an update from my charge card that the cost of $78.93 was charged to my consideration, I named my lender to see them this shouldn't have already been billed. Our lender directed me to contact the organization and have them to stop the purchase and demand a return. I named Organic Resource talked with Kevin allow him understand what was happening and also to stop my membership together and also to not deliver other things in my experience from their organization. I also requested to get a verification deactivation having a rma (as needed by their return policy), to ensure that I really could deliver the test item back. Used to donot get one consequently I'venot delivered the merchandise. I named (954-237-2690) again on 4/27/09 attempting all over again to obtain a solution as well as for a boss to inform me that due to the mix-up I'll have the ability to obtain a reimbursement I talked having an Eric Matthews, he explained my "free" item for deactivation of the very first purchase includes a delivered day of 4/11/09 (wth). I simply need my money-back in my own consideration, he informs me that my phone was mentioned within their program on 4/10/09. I told him after I named (4/7/09) and when I received my product (4/7/09) and also my confirmation number to deactivate my order he says that's their confimation to show I called on 4/10/09 and they did not provide incentives back. I advised Eric Matthews that I'll be confirming the corporation towards the BBB and call-in my lender to tell them it was an unauthorized cost and whatsoever I have to do at this time to obtain my reimbursement back I'll be doing that. Discouraged to no-end, Eric shows me the $78.93 cost was for that test solution I obtained. Our lender today shows me that I should wait thirty days to determine when the organization may return my money-back to my consideration because they can't do something until all paths they recommend are tried. I'm still dealing with my lender to obtain the costs corrected, however the factor is the fact that I still possess the free trial offer item (when I can't deliver it back with no rma from Organic Resource Shop, that they wont supply).

I'm extremely discouraged and might enjoy any useful feedback regarding ways to get this problem solved.

Company: Natural Source Store
Country: USA
State: Oklahoma

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