George & Puthumana MDs
No response with request for records

After several difficult visits to these two doctors, I decided it was time to change doctors and found one I like. After my first visit with him, I stopped into the office of Doctors George and Puthumana personally and requested my records be sent to my new doctor. The office staff asked me if I was changing doctors and I said yes, I was investigating that. She asked me how many pages of my records I would like to have sent and I said, "how about the past year?" I did not visit the doctors that many times and mostly, I needed to have two recent blood workups sent to my new doctor. She said OK and after signing the request form, I left.

Life is busy for me with lots of travel and I am also getting ready to relocate. I began waiting for my new doctor to call me after reviewing my records. I waited two weeks and called my new doctor. They never received the records. When I called the George and Puthumana office, they put me on hold twice, the first time was for about 15 minutes. I finally called back about a half hour later and asked to know why they had not sent my records. After another wait on hold, the receptionist came on and said that I would have to pay $25 for my records to be sent.

The last time I had an appointment in this office I waited for an hour to see Dr. George and finally, left after paying $15 copay already. When I had a serious issue that required a visit to the emergency room, I was told to follow up on the next Monday with my physician. I decided to drive down and be at their office first thing in the morning. When I did this, the receptionist was obviously upset and told me that they do not take "walk ins" She finally scheduled me an appointment after lunch, knowing that I lived 35 minutes away and would just have to wait for the appointment.

When Dr. Puthumana came into my appointment, she exhibited negative attitude and was very flip with me regarding the emergency room visit. She acted like I was being overreactive. She ordered more blood tests (after ordering some the week before). I waited about 5 days to hear from her and never did. When I called to get the results, she couldn't come to the phone and I asked why she had never called me. They said she'd tried my office phone, because on one of my calls I'd given it, and when she couldn't get me, she gave up. It is always very hard to get through to this office for appointments.

These doctors are in this business to make money and not to care for patients, that is my experience with them and I think others ought to know.

Company: George & Puthumana MDs
Country: USA
State: Virginia
City: Colonial Heights
Address: 215 Temple Avenue
Phone: 8045268640

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