Banfield, The Pet Hospital At The Forum San Antonio, Texas
Corporate Banfield employees have no knowledge of Wellness plans and Corporate is rude! San Antonio

We moved from West Palm Beach, Florida to San Antonio, Texas. All 3 of our dogs were under the Banfield ripoff wellness plans. My older dog got a laceration to his paw, and myself being an RN, called the Banfield at the Forum in San Antonio to get an appt. Because he would not stop bleeding. I was told by the young girl that the plans could not be transferred, and that they could not see him! I ended up taking him to a nearby vet and paying for removal of his nail which was not cheap, as well as antibiotics. I paid over $400 that day!

I called corportate to complain, and was told by customer service that the employee made a mistake and should have never told us that, that the Wellness plans are transferrable from state to state, and that we should have been seen. So I told them I wanted out of the plans. We had used all the services with the other two dogs, but not my older guy, so they continued to take the $29.95 out of my checking acct each month.

Some months down the road, I changed bank accounts and forgot to notify Banfield. I am admitting to this. A year later, I recieve a letter from them stating that I am in collections for non-payment. I called the collections co. And told them this was the first I had heard from Banfield. I told them I had forgotten to notify Banfield of the bank change, but feel they should let me pay off the amount and remove me from collections, because they never sent me a bill. I called corporate and talked to the rudest, uneducated young woman I have ever talked to. She was very mean and short with me. I tried to tell her I never recieved a bill from them reminding me I had a balance and she kept telling me that Banfield doesn't have to send a bill, that since I signed a contract, I was responsible for the payment; that as far as Banfield is concerned, it's "validated". She was very rude to me. I asked her to read the first time I contacted customer service and she said, "Yeah, I see the LONG note", in a sarcastic manner. I asked her for copies of correspondence sent to me, and she told me "they just sent it, we don't keep records of the date it was sent". I told her that I work as a Legal Nurse Consultant for a Medical Malpractice Attorney and she told me, "Good, have your lawyer contact our lawyer!"

I will never again use their vet services. They are rude, uninformed and a true ripoff for services you will never even use! No wonder they have over 40 complaints, many in Texas!

Company: Banfield, The Pet Hospital At The Forum San Antonio, Texas
Country: USA
State: Texas
City: Selma
Address: 8278 Agora Pkwy
Phone: 2106587955

  <     >