Aetna
Doctor Billed as Out of Network After Verifying In-Network Status

I went to see a specialist. After checking Aetna's website to make sure the doc was in network, I called Aetna to make sure as well. The doc even called and transcribed the call because of problems with Aetna in the past. The claim came. They charged the doc as out of network. After I called, the customer service rep just did not care. It was not her problem. My doc had to go through and get Aetna to pay, but the * paid about 28 dollars. What am I paying a monthly fee for if the * won't cover in network doc visits. Aetna has the worst customer service, worst marketing, and worst fees. I hate Aetna.

Company: Aetna
Country: USA
Site: aetna.com

  <     >