Aetna Health Insurance Company
Claim Challenged Over Blank Prior Insurance Termination Date, No Callbacks

Aetna sent me a questionnaire after I was seen at the emergency room for a virus that was going around the city. I caught it so I went in with a fever to the E. R to get some antibiotics. Later Aetna tried to deny my claim on the grounds that four months earlier when I had signed up I forgot to fill out the question asking for the termination date of my last insurance. If this was a problem they should have let me know when I submitted the paperwork four months ago, not wait until I visit the hospital and try to deny payment. I called them immediately to let them know the date my last insurance terminated and now after several calls no one can tell me the status and they just keep saying they will call me back... Hmmmm, it's ridiculous that I have to deal with this over a simple visit to the hospital!!

Company: Aetna Health Insurance Company
Country: USA
State: Texas
City: El Paso
Phone: 18665651236
Site: aetna.com

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