Colonmate
Refused refund after product has been returned

Through an email solicitation, I was enticed into ordering a 14-day trial product from Colonmate. Before the trial period was over, I was automatically shipped a two-month supply. I refused receipt of the product and notified the company. My understanding was that I had to use the trial shipment within the trial period before I decided for further shipment.

According to the company, the trial period started when order was placed, not when product was first used. The company refuses to refund my money because I did not retunr the product with an RMA number. (They finally agreed to refund half the price). I just do not see paying for a service or product that I have not used.

Company: Colonmate
Country: USA
State: California
City: Glendale
Address: 3600 Oceanview Blvd., Suite 2
Phone: 8664407533

  <     >