J C Penney
Damaged, wrecked, broke, ruined my hair

Hair Salon: The stylist relaxed my hair she used a rat tail comb to comb my hair which should have been a red flag I lost way too much hair in the comb from just combing. She applied the relaxer and used the same small tooth comb yet pulling and damaging more hair. Once completed with the entire process my hair was still textured and not relaxed. She used a flat iron to pull my hair straight, when I told her my hair was not straight. She goes by the name of Tonnie (A M) her manager Sarah a caucasian with no knowledge of black hair wants to inspect my hair. For what? She can only do caucasian hair. So now my hair is dry, brittle, damaged and falling out. I called before hand to get pricing because they do change and you won't be told. I called a week before and was quoted a price only to find out the price was up by $15.00 whe the service was rendered.

The same day the nail tech Helen was to give me a manicure for $17.50, okay. The nail fill is $27.00 she took it upon herself to do a buff, file and fill 3 nail and charged me $20.00, for $7.00 more she should have just filled all the nails and not ripped me off. I did not get a manicure but paid for some bull #%@*. She should advise the client if she is not doing the service requested and the cost.

JC PEnney is a big rip off and the services provided are not equal to the money charged. You pay more to have problems fixed that they caused. I am now seeking treatment for my hair. The stylisit offered to use flat irons to straighten my hair. I paid for a relaxer instead I received dry, textured and falling hair. I must keep excessive oil to control the damage for non straight hair. I will need to purchase a wig to wear while my hir is healing.

I paid for quality service, relaxed hair, straight, soft, shine and managable.instead I received bry, brittle, damaged and vreaking hair.

In 1990 J C Penny in another area here took my hair out in 24 hours I had a zip lock bag full of hair. Maybe this name salon shold be a red flag for me.

This was the last time for me.

Company: J C Penney
Country: USA
State: Ohio
City: Mentor
Address: 7850 Mentor Avenue
Phone: 4402554461

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