Humana
Told Vaccines Were Covered Then Claims Denied, Lost $300

I needed a series of three hepatitis B vaccines for nursing school. I called my prescription drug insurance to see if it is covered. They told me since it is a vaccine and not a prescription, it would have to be covered by my medical insurance.

I called Humana and asked if this is covered. They told me yes it is covered. I had to pay upfront and then send them the information and they would reimburse me. I asked are you sure? The rep told me yes I am positive. I then asked to speak to his supervisor. They supervisor also assured me that it is covered.

After the first vaccine, I sent the information to Humana and waited. I received nothing but they told me it may take a long time to get my money back. After I received the second two shots Humana denied the claims. They told me the Vaccine is considered a prescription and my prescription drug insurance would have to cover it.

I argued back and forth between Humana and my prescription drug insurance for six months. Then, I was told by Humana too much time has passed so they will not do anything more. I just lost the $300.00.

My prescription drug insurance was never in the wrong. This is 100% Humana's responsibility. They agreed to cover it and then denied it. The only mistake I made was not recording the conversation or getting it in writing, but even that may not have helped. A vaccine is a vaccine. It is NOT a prescription drug.

Humana owes me $300! They are either crooks or incompetent or both.

This is the worst Health insurance company I have ever used, and I have used a lot of them. (My company changes providers every couple of years) I have to fight with them on at least half of the claims that I submit. My doctor is considering not accepting Humana because they take forever to pay. I have never had a single problem with any of the other insurance companies in the past. I wish my employer would have picked a decent company for us. Even if it costs a little more, it would be worth it.

Company: Humana
Country: USA
State: Kentucky
City: Lexington
Address: P.O. Box 14601
Phone: 8004486262

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