Humana
Selling insurance where it is not offered then denying coverage

Humana health insurance is provided to me by my employer. I became eligible and enrolled last February.

In July I switched to a new doctor, John Williams of Piedmont Family Practice, after they told me repeatedly (when I inquired, when I set the appointment, and when I arrived for the appointment) that they accept my insurance.

I just got an e-mail from Humana saying that they paid the claim, but the amount paid was zero because my doctor was not in their "network". I then checked their website to see what doctors are in-network in my area. There are none! The two hospitals in town are also not in-network.

In fact, their website says that my plan (which i and my employer have been paying for!) is not even available in my area. The end result is that I and my employer are both shelling out big money for nothing due to this fraudulent activity by Humana.

Company: Humana
Country: USA
State: Kentucky
City: Lexington
Address: PO Box 14610
Phone: 8664277478

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