CHW Urgent Care - Ahwatukee And Dr. Kristina Masuga MD
Malpractice, incompetence, useless, over charged, long wait Ripoff

I went to this urgent care facility because it was the only near by medical facility that was open late at night on the weekend. I was having severe back pain and could barely manage to even get there after using what was left of my pain medication, which was prescribed to me at that same location about 1 year before for the same problem. When I arrived I signed in and waited, and waited, and waited. It was about 6 hours until I was finally "treated". Dr. Kristina Masuga MD was the doctor treating me and asked about my back. I told her that I had been diagnosed with mild curvature of the spine in the past and have back pain and spasms about once every year. She looked at my back and thought it looked straight and thought I was making this story up. She recommended an x-ray ($263.00) to see if there were any other possible problems. I agreed to it because she is the doctor, she is supposed to know what is best. She got the x-ray back and said everything looked ok. After asking if I could at least have something for the pain she declined to give me anything stating that it wouldnt be right because she couldnt find anything wrong with me. I insisted there had to be something causing the pain and that I should get what was given to me on my last visit (muscle relaxer, and pain killer) because that is what helped last time and she refused. I wasted 6 hours of my time $499.90 for the total visit cost to have some doctor that thinks she knows everything tell me the pain was in my head and I should see a specialist. If she was unqualified to diagnose a back problem she should have turned me away before running up 500 dollars in medical expenses. Besides where would I find a specialist willing to see me at 10pm at night on the weekend. Thanks for nothing Dr. Kristina Masuga MD. Maybe you should try beleiving your patients about their pain instead of thinking everyone is just out to get high on pain killers. Next time I have a need for pain killers or medication, instead of waiting 6 hours and spending $500.00. I will just spend 3 hours driving down to Mexico and $50.00 buying all the meds I need. I hope one day you realize just how much pain a bad back can cause and then you have a fellow Dr. Refuse to write you a prescription because he thinks your making it all up.

-Untreated patient

Company: CHW Urgent Care - Ahwatukee And Dr. Kristina Masuga MD
Country: USA
State: Arizona
City: Phoenix
Address: 4545 E Chandler Blvd
Phone: 4807284000

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