Momentum Direct
Rip-off fraudulant e-thieves

9/02/05 Ordered the trial for myself and a friend. The $9.94 was not posted to my bank account until 9/12/05. I received the product 9/16/05 and tried it couple days later, hated it, so did my friend.

I attempted to call the company on 9/20/05 several times throughout the daytime hours over several days. However, with each attempt, I only received a recording indicating that all operators were busy and to please try my call again later.

I never had the ability to leave a message or speak with a live person. 9/28/05, Momentum accessed my bank account yet again, only now, charging $109.89, per the 2 trial orders, they were continuing to send 2 orders. I did not become aware of this, by my own error, until I received the package in the mail.

After checking my account, I notified my bank on 10/15/05 that I had made several attempts to contact the company and unsuccessful. At this time, I had not been aware that Momentum had processed another $109.89 apparently on 10/13/05. I have sent back the order received after the 9/28/05 bank account withdrawl with no refund received as of yet.

Although Momentum withdrew funds 10/13/05 for another order, I only received, apparently that order, via Federal Express today, 11/03/05. However, the stamp is post marked 11/01/05.

I have contacted my bank, via e-mail due to the late hour, to make sure they are not attempting to access my account again.

The only way I have been able to contact Momentum is via e-mail, on 10/20/05, Momentum was made fully aware, at that time, of my dissatisfaction with the product as well as inability to contact them with a request to discontinue any further transactions.

I also notified Momentum in that e-mail that I filed a complaint with E-Commerce. Gov. I received a reponse, via e-mail, the same night, indicating they were not too happy that I filed the complaint. At this time, I will also file a complaint with the BBB, to have the complaint on record.

Company: Momentum Direct
Country: USA
State: Texas
City: Magnolia
Address: 1010 S. Magnolia Blvd
Phone: 2813561400

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