Melaleuca
Ripoff Denies simple refund for Convenience Certificates never agreed to on Customer Agreement

I signed up with Melaleuca hoping to order some products at their wholesale price but discover that I must be on Auto-ship or have a Backup Order to do get the wholesale price. I had to Cancel the Backup order due to lack of income issues AND had to do that in writing with my signature before they would stop drafting my checking account!

I was waiting for the Backup Order only to discover that I had been issued Convenience Certificates instead, that were never agreed to by me and were non-refundable. I was denied a simple refund for these Certificates but they said I could order some products using the Certificates. I said I would immediately return any products they shipped to me so it would not make sense to pay the shipping fees involved. Common sense suggests they issue me a refund rather than ask me to pay for shipping!

My Lawyer suggests I could file a Small Claims Court case but why not foster some GOOD public relations and issue the refund?

Company: Melaleuca
Country: USA
State: Idaho
City: Idaho Falls
Address: 3910 S. Yellowstone Hwy
Phone: 2085220870

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