Express Scripts
Refusing to fill a prescription as the doctor wrote it

I would like to complain about this company for a variety of reasons. The easiest one first: their website has literally never functioned in the past six months.

The major issue I have is that they have decided I do not need the total prescription of a medication I have been taking for 30 years. I can only get 23 out of 30 per month for some unknown reason. Nothing has changed about the doctor or the prescription. Yes, it is a Schedule IV controlled substance, but as I mentioned, I have been taking it without incident for 30 years.

I am in the process of filing a formal grievance with them and any boards I can complain to. I'm sure they will say that this change was made by a doctor, which is generally a lie from any insurance company.

Their customer service branch is either unwilling to look up why this change was made or too incompetent to do so. I've talked to two separate people who have told me it is because it is a controlled substance. People sometimes need controlled substances to manage illnesses; that is why they are not illegal.

Of course, all new prescriptions will go to my local pharmacy from now on.

Company: Express Scripts
Country: USA
State: Michigan
City: Northville
ZIP: 48167
Address: 37715 W. Meadowhill Dr.
Phone: 8173434142

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