Visionworks
Refused help with a contact lens prescription after exam

I contacted your store on 4000 N Oakland Ave, Milwaukee, WI where I had an exam in mid May. I was prescribed Bausch & Lomb Ultra contacts. When I called today, I requested a different brand of contacts. Ben basically said, "Why should I help you when you haven't been buying contacts from us?" I have yet to order any contacts from anyone. I have mainly used my glasses, with occasional use of the pair of contacts I was given at the exam. I was also told "You have to have another exam" and "It's past 45 days." I just want to say I will never use Visionworks again, and I will discontinue my daughter's treatment at Visionworks as well. I am so furious.

Company: Visionworks
Country: USA

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