BioTrim Labs
Charged for an extra product I never ordered online

I ordered 1 bottle of Purelife Cleanse on 11 Aug '15, website showing S$59.95 with free shipping. Upon entering credit card info, the confirmation didn't show what amount would be charged. After that I received an order confirmation, again with no amount indicated, then another order confirmation came in for another product (Acai Ultra Lean) which I didn't order. Immediately I sent an email saying I didn't order this, but there was no response for 3 days. I also sent an email asking why I was charged S$128.50 and S$69.49 and said I wanted to cancel my orders.

On the 4th day, they replied that the Acai Ultra Lean order had been processed and shipped, so it could not be cancelled. I tried talking to the "Live Chat" again, giving all the same details, that I ordered 5 bottles of the Acai Ultra Lean, but it could not be cancelled. Then they gave me their terms & conditions of purchase: "refunds require a return of products, which include international shipping charges. There is also 15% restocking fee. So instead of paying these charges and losing the products, we are prepared to give a 50% discount on the products." But I told her I don't want to pay for something that I didn't want to order, and I wanted to cancel my order, but she insisted it could not be cancelled. I feel this company is totally dishonest.

Acai Ultra Lean Confirmation (#9E002F3E65) / PureLife Cleanse Confirmation (#9E002ECDCA)

Company: BioTrim Labs
Country: USA
Phone: 18774966522
Site: biotrimlabs.com

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