Optum Rx
Former employee explains how to get problems resolved

To all patients that have been affected by this horribly run company: first I would like to apologize on their behalf. This company has many issues that need to be ironed out. As a former employee I can offer you tips on how to make the process go more smoothly.

1) You can only add a credit card at the time you make the order.

2) If you need a prescription, it takes 7-10 business days to arrive to you, which is actually up to 2 weeks.

3) If you request that something be shipped and billed, make sure to ask them to place the ship and bill hold and release the copay hold. They will understand the lingo.

4) Just because you are married does not mean you and your spouse have a joint account. Payment info is specific to the patient. Don't get upset when we ask you for payment info for your spouse when it's on your account, and no, we cannot copy and paste credit card information.

5) If all else fails, you can send an email to CEO Dirk McMahon at dirk.mcmahon@optum.com or his assistant Shelly at shelly.pouliot@optum.com. The direct line to Dirk McMahon's office is 952-917-7270 and his fax is 952-917-8642.

I sincerely hope that any of this information is helpful and finds you all in good health.

Company: Optum Rx
Country: USA

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